VeryPC Warranty

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Guaranteed to keep working

Every product supplied by VeryPC should reach you in perfect condition and continue to work perfectly for the duration of the warranty period within the warranty terms and conditions.

If you have an issue with any VeryPC supplied product you have received, contact us immediately. For VeryPC made hardware, you can submit your support request via our online form on the VeryPC Fix Me Quick webpage, or call our support team on 0114 321 8629 for all other products.

Fixing your problem

We’ll attempt to correct your issue during the initial phone call, whether that’s your call to us or our call back to you in response to your Fix Me Quick web form submission.

If it’s not possible to sort out your issue immediately, we’ll tell you what your available options are. This could be any of the following, depending on the level of warranty cover you have for your product:

Collection of your VeryPC hardware for a factory fix or replacement
Sending out a replacement product
Sending out a replacement component
Sending an engineer to your site
Follow up call with a VeryPC technician
Remote support session with a VeryPC technician
Instructions to return the product to the manufacturer for 3rd party products

Contacting VeryPC support

For issues with VeryPC made products, please use our Fix Me Quick webpage form, and a support technician will contact you shortly after to discuss your problem.

For 3rd party vendor products, contact the manufacturer, or call our support team on 0114 321 8629, who will be happy to assist.

Buy with confidence

We’re proud of the work we do here at VeryPC. Every product we make that leaves our factory has been meticulously constructed by one of our skilled build technicians and imaged with software using the latest technology by our deployment engineers.

We have rigorous quality control checks after the physical build and software loading stages to make sure that everything we make is in the best possible condition when we ship it.

Because of the care and attention that goes into building your computers, we are confident that they will work beautifully for years to come after you receive them.

However, electronic components are not infallible, and when a rare fault that we’re responsible for crops up, your inclusive VeryPC warranty means you can have your computer fixed or replaced at no cost to yourself.

We’ll collect it and return it for free

When a problem occurs with something you’ve bought that is not your fault, we don’t see why you should have to pay to return the faulty goods.

That’s why the standard warranty on VeryPC made products is collect and return.

If it’s our fault, we’ll take responsibility and pay for the shipping required. The way we see it, that’s only fair.

Collect and return means that if your product needs to come back to the VeryPC factory to be repaired or replaced within the warranty period, we’ll pay to have it collected from you, make the necessary corrections, and then ship it back to you.

All this happens at no cost to yourself.

Extra peace of mind

We think our standard warranty is one of the best around, but understand that sometimes you need extra assurance. Our standard collect and return warranty can be upgraded to our Extended Service Plan including Next Business Day On-Site Cover.

If you need to keep your downtime to a minimum, our Extended Service Plan option will give you access to replacement parts, whole products or an on-site engineer within 1 working day of reporting the fault.

3-in-1 triple cover

Every fault has a different solution, and we want to make sure that you get the quickest, best fix for yours. To get you back up and running as soon as possible, we provide 3 different types of assistance.

To make sure you get the best service, we’ll use one or more of the methods listed to achieve the speediest and fullest resolution to your problem.

Remote diagnostics and support

A session with a VeryPC engineer who will remotely access the problem machine to fully diagnose the problem and if possible perform a fix during the session.

Advance parts or product

If it is clear that a simple hardware swap out will fix your issue, we’ll pop the appropriate component or full product in the post to be with you the following day.

On-site engineer

A VeryPC engineer will visit your site to perform whatever fix needs making.

Warranty information including terms and conditions

Here you will find up to date documentation detailing VeryPC warranty and Extended Service Plan. You should check back regularly to ensure you have the latest information.

For full information on the VeryPC Standard Warranty and Extended Service Plan, including Limited Warranty terms and conditions, click the link below to download and read in PDF format.

The current document was published on 10/11/2021.

Download the latest VeryPC warranty, Extended Service Plan and terms and conditions