Warranty Plans & Protection
We build and configure our devices in our Sheffield factory, and our team takes real pride in getting the details right. Each one goes through quality checks before it leaves us.
Faults can still happen. When they do, our warranty plans make it simple to get things fixed, with cover that matches how much downtime you can live with.
Warranty Options
Experience peace of mind with our comprehensive warranty options. We offer up to 7 years total coverage, including optional upgrades to minimise downtime.
Return to Base Plan
You send it, we fix it. If we can’t resolve the issue remotely and a hardware fault is identified, just log a ticket, pack your device, and ship it to us. We’ll handle the repair and get it back to you.
What’s covered
- Remote fault diagnosis
- Labour and parts
- Return shipping
Standard Service Plan
We collect, repair, and return. No shipping to sort on your end. If we can’t resolve the issue remotely and a hardware fault is identified, we’ll arrange collection from your site, carry out the repair, and send it back to you.
What’s covered
- Remote fault diagnosis
- Labour and parts
- Collection and return shipping
Advanced Exchange Plan
Rapid swap-out cover when uptime matters most. If we can’t resolve the issue remotely and a hardware fault is identified, we’ll ship a replacement unit or part to you and collect the faulty item at the same time. No waiting around for a repair to come back.
What’s covered
- Remote fault diagnosis
- Advance replacement parts or units
- Courier exchange (collection and delivery in one visit)
Extended Service Plan
Our highest level of cover, for when you need the right fix, not just a fast one. If we can’t resolve the issue remotely and a hardware fault is identified, we’ll arrange for a qualified engineer to attend onsite and carry out the repair. Where it helps get you back up and running sooner, we can also dispatch parts in advance.
What’s covered
- Everything in our Standard Service Plan
- Advance parts dispatch
- Courier exchange (collection and delivery in one visit)
- Onsite engineer visit
Make A Warranty Claim
Are you having issues with your VeryPC device? Visit our warranty claim page and fill in the support form. A member of our support team will review your request and get back to you shortly to help diagnose the issue and guide you through the next steps.
Make a ClaimWarranty Terms
For full information on the VeryPC Standard Warranty and Extended Service Plan, including Limited Warranty terms and conditions, click the link below.
View Warranty Terms